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Franchises Are Embracing the Possibilities of Social Media Platforms Like Facebook to Extend Their Brands

Posted By: Kerry Phouthavong

Franchises have been embracing social media platforms as an opportunity to help extend their brands. In a recent article, written by Jason Ankeny in entrepeneur.com, he explains the significance in using social media for franchises.

The article states that among franchises active in social media, 45 percent tell Franchise Business Review they’ve leveraged tools like Facebook, Foursquare and Twitter to boost brand awareness, and 24 percent are pursuing new customers. But 11 percent are looking at social networking as a way to recruit franchisees.

“Social media is a part of every marketing campaign we have. We have a presence on various social networking sites, and many franchisees have their own sites as well,” says Christie Wells, customer experience and communications manager for Häagen-Dazs Shoppe Co, a gourmet ice cream business in Minneapolis. “These are awareness opportunities for us, and we’re using them to get the word out there that we’re looking for franchisees.”

“The heart of the social media opportunity is that we’re continuing to get better at building a dialogue with our fans. We can understand what they want and what they don’t want, and respond in ways consistent with our brand equity,” O’ Reilly of Einstein Bros says. “Consumers are smart and they’re savvy, with opinions that need to be respected. Social media is the best way to keep them engaged.”

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